30-Day Return Period

Eligible products can be returned within 30 days of the original order date. To qualify for a return, the product must be in suitable condition for resale and must meet the requirements described in this policy.

• The product must have all applicable tags and labels attached.
• The product should be returned in its original packaging where applicable.
• The product should be unused and in its original condition.
• A return request should be made within 30 days of the order date.

If the return requirements are satisfied, JerseyZone Pro may provide an exchange or refund for the eligible item.

Return Condition Requirements

For clothing and sports jerseys, please make sure all product tags remain intact and the original packaging is included when the item is returned. Please also include a short note explaining whether you are requesting a refund or an exchange.

Exchanges

If you request an exchange, return postage may be the responsibility of the customer. An exception may apply when the original order was sent incorrectly due to an error on our part.

Any applicable shipping or reprinting costs will be explained before an exchange is processed.

Personalized Jerseys

Personalized jerseys require special treatment because they are produced according to the customer's selected or submitted customization details.

For the purpose of this policy, personalized jerseys include products printed with a selected player name, player number, patches, or a custom name and number entered by the customer.

Jerseys with pre-selected player names or numbers may be reviewed on a case-by-case basis. Customers should contact JerseyZone Pro customer care before sending such an item back.

Personalized Jersey Exchange or Refund

If a personalized jersey is accepted for an exchange, additional printing or reprinting costs may apply together with any applicable return or reshipping costs.

If an eligible personalized jersey is accepted for a refund, the refund may be reduced by the original personalization or printing cost.

Damaged, Defective or Incorrect Products

If you receive a product that appears defective, damaged or different from what you ordered, please contact JerseyZone Pro customer care as soon as possible.

Please keep the product, tags and packaging until the issue has been reviewed. Photos or other information may be requested to help us understand the problem and determine the appropriate resolution.

How to Start a Return

Before returning a product, please contact JerseyZone Pro customer care. Include your order number, the product concerned and whether you are requesting a refund or exchange.

• Contact customer care before sending the product.
• Provide your order number and relevant product information.
• Keep all tags and original packaging where applicable.
• Follow the return instructions provided by our customer care team.
• Keep your return shipping receipt until the return has been completed.

Return Shipping

Unless the return is required because JerseyZone Pro sent an incorrect product or another error occurred on our part, the customer may be responsible for return shipping costs.

Customers should not send a return to an address that has not been provided or confirmed by JerseyZone Pro customer care.

Refund Processing

Once an eligible return has been received and inspected, JerseyZone Pro will process the applicable refund or exchange according to the result of the return review.

Refunds are generally issued to the original payment method used for the order. The time required for the funds to appear in the customer's account can vary depending on the payment provider or financial institution.

International Returns

Customers returning products from outside the United Kingdom should follow the return and customs instructions supplied by JerseyZone Pro customer care. Incorrect customs documentation may cause delays or additional charges.

Customers are responsible for providing accurate information when preparing an international return shipment.

Questions About Returns

If you have any questions about returning a football jersey, NFL jersey, MLB jersey, NBA jersey, NHL jersey or another JerseyZone Pro product, please contact our customer care team before sending the item back.